Refund and Returns Policy

Overview

Thank you for shopping at Kozzah! We take pride in creating handmade, custom-designed rings, bangles, earrings, and other accessories to match your unique style. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Eligibility: Returns are accepted within 30 days of the delivery date for unused, unworn, and undamaged items in their original condition and packaging.
Non-Returnable Items: Due to their personalized nature, custom-designed or engraved pieces are non-refundable unless they arrive damaged or defective.

Exchanges

We are happy to exchange items for a different size or style within 30 days of delivery, subject to availability. The item must be returned in its original condition.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at [insert email] within 7 days of receiving your order. Include your order number, a description of the issue, and photos of the damage. We will provide a replacement or refund based on the situation.

Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7 business days and credited to your original payment method.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or defective.
For exchanges, we cover the shipping cost for the replacement item.

How to Initiate a Return

To start a return, please email us at [insert email] with your order number and the reason for the return. We will provide you with the necessary instructions.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you for choosing Kozzah for your handmade jewelry and accessories! We’re here to ensure you have a delightful shopping experience.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.