Terms and conditions

Terms & Conditions for Kozzah.com

Effective Date: 10 Aug 2025

Welcome to Kozzah. By accessing or using our website (kozzah.com) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

  • Kozzah is an online store specializing in handmade gemstone jewelry.
  • By purchasing from us, you confirm that you are at least 18 years old or have parental/guardian consent.
  • We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.

2. Products & Descriptions

  • Each item is handmade, and slight variations may occur from product images.
  • We make every effort to ensure product descriptions and photos are accurate, but colors and textures may vary slightly depending on your screen/device.

3. Orders & Payments

  • All prices are listed in [insert currency].
  • We accept payments via secure payment gateways (e.g., PayPal, credit/debit cards, etc.).
  • Your order is confirmed only after successful payment.
  • We reserve the right to cancel an order if fraud is suspected or if products are unavailable.

4. Shipping Policy

  • We ship orders domestically and internationally.
  • Shipping charges, delivery times, and carrier details will be shown at checkout.
  • Delays due to customs, weather, or courier services are beyond our control.

5. Returns & Refunds

  • Domestic Orders (within [your country]):
    • Returns are accepted only if the product is defective or if the wrong item was shipped.
    • Customers must request a return within 7 days of receiving the product.
    • Products must be unused, in original packaging, and returned with proof of purchase.
    • Once the return is approved, we will issue a replacement or refund (as applicable).
  • International Orders:
    • We do not accept international returns at this time.
    • All international sales are final.

6. Intellectual Property

  • All content on kozzah.com (logos, designs, text, images, product descriptions) is the property of Kozzah.
  • You may not copy, reproduce, or distribute our content without written consent.

7. Limitation of Liability

  • We are not liable for damages arising from misuse of our products.
  • We are not responsible for delays or losses caused by third-party shipping providers.
  • To the fullest extent permitted by law, Kozzah disclaims all warranties, express or implied.

8. Governing Law

These Terms & Conditions are governed by the laws of [insert country], and any disputes will be resolved under its jurisdiction.

9. Contact Us

For questions regarding these Terms & Conditions, please contact us:

Kozzah
Email: [email protected]
Website: https://kozzah.com

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